Questions on delivery & material flow

Next question? Certainly.

This is the place to find the answers to a variety of interesting questions relating to the changeover from the DriveGate customer portal to the new Online Support. The questions and answers are grouped by the process steps “Questions on engineering & selection”, “Questions on inquiry & order”, “Questions on delivery & material flow” and “Questions on startup & maintenance”. You will also come across this structure later on in Online Support.


Are you looking for CAD data, documents, software to download or technical information on your product? You’ll find the answers to frequently asked questions on this under “Questions on data & documents”.

How do I track the status of my order?

Your order status can be monitored in the transaction overview. Simply enter your order number and you can view the current status of your order. You can also track your shipment at the carriers and there is a link to this for every order item in “Delivery information”.

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