Data protection and privacy

Thank you for visiting the website of SEW-EURODRIVE and for your interest in our company and products. The privacy and protection of your personal data is important to us and we take this into account in all our business processes. We process personal data that is collected during your visit to our website under the terms of the data protection regulations in force in the country in which the office responsible for processing your data is located. SEW-EURODRIVE websites can contain links to other websites. We have no influence on whether the operators of these websites observe the laws on data protection.


Collection and use of personal data

The personal data you provide is usually used to respond to your queries, process your orders or allow you to access specific information (e.g. our DriveGate customer portal) or offers. To maintain customer relationships it may also be necessary for us to store and process personal data and share it with our international subsidiaries to be able to respond to your business needs more effectively and improve our products or services; or for us (or a third party on our behalf) to use this personal data, at your request, to contact you about SEW offers that may be useful for your business (e.g. in the form of the SEW-EURODRIVE Newsletter) or to conduct online surveys to be able to better meet the requirements and demands of our customers.


SEW-EURODRIVE will only collect, use or disclose the personal data you provide online for the specified purposes, unless the disclosure: is to be used for a purpose directly related to the original purpose for which the personal data was collected is necessary to prepare, negotiate or fulfill a contract with you is required by law or the responsible governmental or judicial authorities is necessary to establish or protect a legal claim or for defense in the face of legal action is necessary to prevent improper use or any other illegal activities, such as willful attacks on the SEW-EURODRIVE systems.


Disclosing personal data to third parties

Your personal data will not be passed on for either commercial or non-commercial purposes. We do not disclose, sell or otherwise pass on your personal data to third parties, except to companies that are part of the SEW-EURODRIVE group of companies. If you order informative material from us, we only use the personal data you have provided within SEW-EURODRIVE and at companies commissioned to dispatch the material. We do not disclose personal data to other third parties without your express consent.


Automatically recorded information (non-personal data)

When you access our websites, we may automatically (i.e. without a registration process) record general, non-personal information (e.g. IP number, type of Internet browser and operating system used, domain name of the website from which you accessed our site, number of visits, average time spent on the site, pages viewed). This information may make it possible to draw conclusions about personal data. If it is essential that we record, process and use your communication or utilization data, usage is subject to the legal data protection regulations. We may use this data and share it with our worldwide subsidiaries to monitor the success of our websites and improve their performance or content. In addition, personal data will only be used in accordance with the reasons specified in the Collection and use of personal data section.


Protection of minors

Persons under 18 years of age should not send us any personal data without the permission of their parents or guardians. We do not request personal data from children or young persons. SEW-EURODRIVE will never knowingly collect personal data from minors or disclose it to third parties.



SEW-EURODRIVE uses technical and organizational security measures to protect your data against accidental or unlawful manipulation, loss, destruction or unauthorized access. Our security measures are continually improved in line with technological developments.


Links to other websites

The SEW websites contain links to other websites. SEW-EURODRIVE is not responsible for the data protection policies or the content of other websites.



When you view certain pages on our website, we may store data in the form of cookies without giving you prior notice. SEW-EURODRIVE uses cookies to implement order functions and user sessions in the DriveGate customer portal. Cookies are small files that are stored temporarily on your hard drive. You can also view our public website without using cookies. The settings on most browsers are configured to accept cookies automatically. However, you can change your browser settings to stop cookies from being saved automatically or to save cookies only for the duration of your Internet session. If you do not accept any cookies, you may not be able to access the entire range of functions of our site.


Liability clause

Whilst every care has been taken to ensure that the content is correct, we do not accept responsibility for the content of external links. The owners of the linked pages are solely responsible for their content.


Questions and comments

As Internet technology develops, we will adapt our data protection policy as necessary. We will post changes to our data protection policy on our website. Therefore, please check the site regularly to keep up-to-date on the current status of the policy. If you have any questions about how we process your personal data, please do not hesitate to contact us.itate to contact us.


etracker information

This website uses etracker technology from etracker GmbH to collect and store data for marketing and optimization purposes. This data can be used to create a user profile using a pseudonym. Cookies can be used for this purpose. Cookies are small text files that are saved locally in the your Internet browser's temporary storage when you visit a website. Cookies allow the website to recognize the Internet browser. The data stored using etracker technology is not used to personally identify the person visiting this website and is not combined with the personal data of the person who corresponds to the pseudonym without specific individual consent.